MD Network Operations - HDQ

Department: Network Operations Control Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Managing Director Network Operations leads the Network Operations Team responsible for maintaining and recovering Southwest’s network while ensuring safe, reliable, and efficient operations. They’ll set the strategic direction for aircraft routing, disruption management, and operational recovery while connecting long-term planning with real-time execution. They’ll partner across Flight Operations, Dispatch, Ground Operations, Maintenance, Crew, and Customer-facing Teams to align priorities, navigate complex operational challenges, and drive decisions that balance Safety, reliability, Customer experience, and cost. The Managing Director Network Operations leverages strong Leadership, business acumen, and decision-making skills to develop Leaders, strengthen operational resilience, and shape the future of Network Operations. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities Provide strategic leadership and oversight of all aspects of Network Operations, with authority to establish, evolve, and implement policies, procedures, and training programs for Chiefs of Network (CONs), Network Superintendents (SODs), and NOC Customer Planner (NCP) Teams. Lead and align the efforts of CONs, SODs, and NCPs to ensure operational excellence and consistent execution of advanced and tactical planning strategies. Build and mature a scalable advanced planning organization that integrates all key planning units across the operational spectrum. Develop and institutionalize comprehensive playbooks that guide both pre-operational (advanced) and day-of-operation (tactical) planning and execution. Champion cross-functional collaboration with key operational groups (e.g., Flight Operations, Ground Operations, Dispatch, and Maintenance) to enable a resilient and reliable flight schedule. Drive continuous improvement in irregular operations (IROPS) management by enhancing proactive planning, communication protocols, and real-time customer support strategies. Ensure leadership depth and continuity by developing and maintaining a pipeline of trained personnel capable of assuming responsibilities during all phases of flight activity. Establish clear performance expectations and operational KPIs that balance reliability, cost efficiency, and exceptional Customer Service across all planning and execution activities. Monitor and ensure compliance with regulatory requirements, including