Guest Experience Expert (Bell Person)

POSITION SUMMARY Bell Person (Release Overnight Shift) This position includes, evenings, and overnight shifts. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Stand or walk for an extended period or for an entire work shift. Greet and escort guests to Front Desk and/or Club lounge for check in following Ritz-Carlton standards and AAA standards. Open doors assist guests/visitors entering, and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. If needed transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist in moving guest vehicles from the hotel entrance to the parking garage in a safe, expedient and friendly way. On departure you will deliver the car to the guest and provide a fond farewell. • Excellent customer service skills • Excellent verbal communications skills in English • Must be able to use and navigate computer software’s like Microsoft excel and word. • Ability to work a flexible scheduled including evenings, weekends, holidays and should be able to do overnight shift based on business needs • Knowledgeable about all the hotel services, amenities and hours of operation. • Focus – ability to follow up on guest requests such as lost luggage process • Must have a valid drivers’ license and be able to obtain a local drivers’ license within 7 days of his/her first day at work. In addition, the candidate has to be able to drive both manual and automatic cars. • On occasion this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25years old due to insurance policies • If already in possession of a valid Cayman Islands driver’s license an excellent driving history record is required • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.