Service Supervisor

We are looking for a talented Service Supervisor to join our team specializing in Service located in Charlotte, NC. In this role, you will make an impact in the following ways:

Lead and develop a team of Service Technicians and Team Leaders, ensuring they have the coaching, support, and resources needed to deliver exceptional service and grow professionally. Coordinate technician schedules and workloads to maximize productivity, optimize resource utilization, and ensure customer commitments are met on time. Serve as the primary link between customers and technicians by translating customer needs into clear repair plans and ensuring accurate execution of service work. Drive service excellence by monitoring repair quality, technician performance, and operational efficiency while maintaining high safety and quality standards. Provide technical and operational support to frontline teams, removing barriers to success and escalating complex issues when additional expertise is required. Improve customer satisfaction by reviewing quotes for accuracy, proactively communicating repair status updates, and resolving warranty and service concerns quickly and professionally. Champion continuous improvement initiatives by identifying process enhancements that increase efficiency, reduce downtime, and strengthen the customer experience. Monitor branch performance metrics, open repair orders, and operational goals to ensure timely completion of repairs, strong customer relationships, and achievement of business objectives.