Workplace Experience development Specialist

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Experience Upskilling App - Simulation Designer & Pit Stop Program Crew Department :

Services, Centre of Expertise  Location: Bangalore, India     Position Overview JLL is seeking a creative Content Development & Simulation Designer to shape learning experiences for our Experience Upskilling App—a digital platform delivering gamified training to on-site employees across our global facility management accounts. You'll design compelling simulation-based experiences that drive measurable behavioural change, crafting engaging narratives and dialogues that transform learning objectives into experiences users genuinely want to complete. Additionally, you'll support JLL's Pit Stop Program—our continuous improvement initiative that captures, evaluates, and shares innovative experience initiatives across global accounts. This dual focus allows you to both create new learning content and help elevate best practices emerging from the field.

We're looking for curious, creative L&D professionals who combine storytelling flair with technical understanding. You have proven experience developing narrative-driven training content, ideally including dialogue-based scenarios. You're energized by client interaction and research, using these insights to inform your designs. You thrive in multidisciplinary teams and are driven by making a tangible impact on people's everyday work lives.

Content Creation & Learning Design Create compelling, natural dialogue for characters within facility management and workplace service scenarios Develop engaging narratives aligned with learning objectives that drive behavioural change Design gamified, bite-sized learning experiences using the vendor's platform Apply pedagogical best practices to ensure effective knowledge transfer Develop role-specific training modules for diverse on-site employee populations across global accounts Stakeholder Collaboration & Research Run workshops and conduct interviews with facility management leaders and account teams Collaborate with the Training Platform Project Lead, vendor's project managers, visual designers, and technical teams Work with subject matter experts to capture authentic workplace scenarios Engage with account leaders to ensure content reflects client-specific requirements and cultural contexts Platform Implementation & Quality Assurance Design and create interactive training simulations within the vendor's platform Test and refine learning experiences to ensure engagement, clarity, and effectiveness Build and maintain a comprehensive library of generic and customizable learning modules Update content based on user feedback, performance data, and evolving business needs Document best practices, style guides, and content development standards Content Library Management Build and maintain a comprehensive library of generic and customizable learning modules Document best practices, style guides, and content development standards Organize content assets to enable efficient customization for client-specific needs Contribute to continuous improvement of content development processes and workflows Pit Stop Program Support Coordinate Pit Stop meetings with stakeholders across accounts and regions Evaluate and score experience initiatives, identifying high-impact practices for broader implementation Analyze Pit Stop