Customer Experience Specialist with German(m/f/d)

As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience. Your insights will ensure exceptional service and support. You will report directly to our Senior Customer Experience Supervisor , and you’ll work out of our Bucharest location on a Hybrid work schedule.

Acts highly independent in daily activities Proactive engagement in projects and process transitions within the department Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems Opportunities management Prompt and correct issuing of invoices Creating credit requests / documents Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment: Responsible for creating / extending materials in SAP operating system. Follow-up on approvals for customer creation/extension/ amendment Offers support to Dispute Team and C2C to resolve disputed invoices Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts); Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so. Responsible for solving issues related to wrong delivery, delays, rejected product returns.

Bachelor's degree Preferred minimum 3 years experience in the Customer Services field, preferably with expertise in SAP Preferred minimum 18 months experience in the Customer Services field for internal promotions Experience working in a multidisciplinary team Good verbal and written communication skills Fluent in EnglishAny other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)

Competitive Salary regularly increased based on your performance Enjoy 25 vacation days per year, plus extra days off for life's special events We provide meal vouchers Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) Medical Insurance Plan paid by the company Christmas and Easter bonuses Recognition & referral bonus programs Comprehensive induction, ongoing training and development to set you up for success In-house and external learning platforms (Udemy) to continue to expand your skills Work experience opportunities to help you grow your career with us Global employee networks to help you connect and grow Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment Your family is growing while working at Honeywell? We congratulate you by offering special bonuses Frequent Employee Engagement activities fostering an inclusive and diverse work environment