Infusion Pharmacy Technician - Remote NV, TX, AZ

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. If you reside in the state of NV, TX or AZ , you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Responsible for managing inbound and outbound call center communications, ensuring efficient handling of customer inquiries, service requests, and follow-up interactions Bleeding disorder/alpha 1 patient case management with inbound and outbound calls to your dedicated patient population, managing monthly refills, and completing assessments for the patients according to performance guarantee standards Collaborate with the following partners across Infusion pharmacy: pharmacists, sales, and nursing to ensure the patient is provided with an excellent coordinated effort of care Demonstrate the ability to actively listen to patients and ask appropriate questions to identify underlying issues that patient may have (i.e. Root Cause Analysis). Think outside the box to problem solve Support the Benefit Verification team with processing test claims for patients to ensure clearance is obtained and patient order can be created Understand internal and external factors that may drive patient questions - recent plan changes, call directing, weather emergencies Ability to navigate multiple computer systems/programs/reference tools and quickly assist a patient Ensure proper documentation of all caller questions/issues all the way to resolution Aim for one call resolution with caller Type and review orders/prescriptions when received to determine urgency, screen for accuracy, review claims processing status and reasons for claim rejection Onboarding of new patients with high touch model What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Active and unrestricted Pharmacy Technician licenses where required by state law: If located in Nevada, current active and unrestricted pharmacy technician license in the state of Arizona or ability to obtain within 90 days of employment If located in Texas, a technician license is required in the state of TX National Pharmacy Technician Certification (PTCB) 2+ years of experience working as a Pharmacy Technician 2+ years of customer service experience Intermediate level of proficiency with Windows PC applications including the ability to navigate and learn new and complex computer system applications Currently located in Texas or Nevada (Nevada must also hold Arizona Tech license) Must