Associate - Equipment Services Support

Avantor is seeking an Associate – Equipment Services Support team. The prospect will be the member of a multi-disciplined customer support team. Proactive team member who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.   Key Responsibilities and Tasks: Work as part of the Customer Support team Demonstrate professionalism, confidence, and telephone skills Establish and maintain excellent customer relationships  To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior       . Timely and professional response to incoming telephone calls Resolve customer product and service queries/complaints Pricing enquiries Internet queries/registrations Proof of delivery requests Invoice queries Administration of product returns Provide information on product availability Provide Certificates of Analysis Any other customer support functions Provide pre/post sales technical support via email/call/chat. Help accomplish team goals and objective by being a good team player To ensure health and safety is supported within the workplace Skills, knowledge & experience: Graduation in any field. Required 1+ years of experience. Working knowledge of Microsoft Excel preferred Ability to multi task Effective/comprehensive communication Delivers quality through attention to detail high level of accuracy Self-motivated and demonstrates initiative and results orientated  Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance Supports team manager and team colleagues    Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adhere to VWR’s policies, procedures, rules and guidelines Uphold VWR Culture and Values at all times Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.   We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a