Material Coordinator (Customer Service)

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Salary: $20.00 - $27.50 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.  At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

Summary We are seeking a highly organized, customer-focused, and detail-oriented Material Coordinator to join our team. This role serves as a critical liaison between customers, warehouse operations, manufacturing, and supply chain partners to ensure timely material movement, inventory accuracy, and resolution of customer requests. The ideal candidate will possess strong SAP knowledge, excellent communication skills, and the ability to effectively manage multiple priorities in a fast-paced warehouse and logistics environment. Success in this role requires a proactive approach to problem-solving, customer support, and cross-functional collaboration.

Manage and resolve customer requests through the ServiceNow Customer Service Request (CSR) system, ensuring timely and accurate completion. Provide professional, responsive, and effective communication to customers and internal stakeholders regarding material status, inventory availability, and request updates. Serve as a primary point of contact for customer inquiries and act as a trusted resource for customer requirements and expectations. Investigate and resolve material-related issues by conducting inventory research, stock checks, material location activities, goods receipt transactions, and material expediting. Execute and monitor inventory transactions within SAP, ensuring data accuracy and compliance with established business processes. Verify vendor documentation and labels prior to accepting material into inventory. Collaborate closely with warehouse personnel, manufacturing teams, procurement, logistics partners, and fellow Material Coordinators to ensure uninterrupted operations. Identify process improvement opportunities and proactively escalate issues that may impact customer satisfaction or operational performance. Operate powered industrial equipment, including pallet jacks, electric pallet jacks, and forklifts, while adhering to all safety requirements. Perform frequent walking, standing, and movement throughout the warehouse to support daily operational activities.

High school diploma or equivalent. Minimum of 2 years of experience in material handling, inventory control, logistics, supply chain operations, or a related field. Demonstrated hands-on experience using SAP for inventory management, material movements, goods receipt, and transaction processing. Strong verbal and written communication skills with the ability to effectively interact with customers, business partners, and cross-functional teams. Proven ability to manage multiple priorities, troubleshoot issues, and provide exceptional customer service in a fast-paced environment. Proficiency with Microsoft Office applications, including Outlook,