Engineer, Engineering Resolution Team, PCBE

Engineer, Engineering Resolution Team, PCBE This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

This position is for an Engineer IV (Expert) in the HPE Solutions Engineering Resolution Team (ERT) within HPE Services, Global Support Remote, working on the Private Cloud Business Edition product. ERT engineers are responsible for resolving complex technical customer issues across HPE Solutions. They take a leadership role technically and situationally, requiring little managerial oversight. Often, they cover multiple technical disciplines and can resolve solution level issues. Typically, they are recognized experts in specific component areas within their team and take leadership roles within the Tier-less team in those areas. HPE Solutions Engineering Resolution Team engineers play a key role in multi-disciplined teams supporting new and existing solutions. In this specific role, you will be responsible for providing engineering support of HPE Solutions products (PCBE in this case). This includes triaging, debugging, and resolving customer issues. You will work with a globally diverse team, and occasionally take standby/after-hours work. The role requires strong collaboration with peers, partners, and managers to resolve issues to completion. You will work within end to end 'Tier-less' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution. In many cases you will be taking the lead in driving those situations towards resolution as the recognized team expert in that area. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically. You will sometimes work directly with the customer, for more urgent issues, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your Tier-less support team by sharing your component knowledge areas. You may also be working with product development teams to influence supportability design decisions or resolve product quality issues.   This position will be to cover Americas business hours until 1700 Pacific during the work week. Working relationships: Internal: • ERT/ESS Management • ERT engineers • Product Development engineers • Technical Escalation engineers (TEMs) • Members of Tier-less teams • Field engineers External: • Customers • 3rd parties that may provide a component to a solution used by a customer • OEMs that may produce some components for HPE solutions Personal Skills and Qualities: • Recognized team player. • Ability to cope and work well under pressure. • Ability to work and communicate directly with customers. • Passion for networking technologies; enjoys tearing apart and fixing things. • Risk taking; willingness to jump in and eagerly take on new challenges. Technical Skills and Knowledge: • The successful