Lead - Infrastructure Services 3

Lead - Infrastructure Services Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description • Develop and implement strategies for maintaining and enhancing infrastructure services; • Lead a team of IT professionals to ensure effective delivery of infrastructure services; • Monitor system performance and proactively address any issues or bottlenecks; • Collaborate with other teams to align infrastructure services with business objectives; • Evaluate new technologies and make recommendations for infrastructure improvements; • Create and maintain documentation related to infrastructure configurations and processes; • Ensure compliance with security policies and regulatory requirements in infrastructure operations. • Develop and implement strategies for maintaining and enhancing infrastructure services; • Lead a team of IT professionals to ensure effective delivery of infrastructure services; • Monitor system performance and proactively address any issues or bottlenecks; • Collaborate with other teams to align infrastructure services with business objectives; • Evaluate new technologies and make recommendations for infrastructure improvements; • Create and maintain documentation related to infrastructure configurations and processes; • Ensure compliance with security policies and regulatory requirements in infrastructure operations. Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ServiceNow Certified Application Developer - ServiceNowServiceNow Required Skills Agile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 30 more} Language English (Required) Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services Remote Type - Hybrid Work Shift - Day Job (Mexico) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate