Senior Business Systems Analyst

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Senior Business Systems Analyst Lease Abstraction Enterprise Platform (LEAP) JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. What This Job Involves This role focuses on optimizing the performance and utilization of JLL’s Lease Abstraction Enterprise Platform (LEAP) — a business platform that elevates lease abstraction, through detailed analysis, process design, and stakeholder collaboration. LEAP combines standardized processes, expert talent, advanced technology, and alignment with JLL’s enterprise data strategy to create a scalable service foundation that enables business lines to focus on high-value client activities while ensuring consistent, reliable lease data across the organization. You will serve as the analytical engine driving continuous improvement, translating complex business challenges into actionable solutions that enhance platform efficiency and user experience. Your work involves deep-diving into lease abstraction workflows, identifying inefficiencies, and designing streamlined processes that maximize platform value. You'll operate at the intersection of business operations and technology, ensuring requirements are clearly articulated, validated, and aligned with strategic objectives. This position requires strong analytical rigor combined with excellent communication skills to facilitate productive dialogue between diverse stakeholders. What Your Day-to-Day Will Look Like •         Conduct stakeholder discussion and workshops to gather and document detailed business requirements for platform enhancements •         Analyze current lease abstraction workflows using process mapping tools to identify inefficiencies and bottlenecks •         Review platform performance data and user feedback to prioritize improvement opportunities •         Investigate and troubleshoot operational issues impacting platform functionality or user experience •         Facilitate collaborative sessions between business units, technical teams, and vendors to align on solutions •         Create detailed requirement specifications, user stories, and acceptance criteria for development teams •         Validate that implemented features meet business requirements through testing and user acceptance coordination •         Develop process documentation, standard operating procedures, and workflow diagrams •         Generate reports and dashboards analyzing process performance metrics and platform utilization trends •         Support change management efforts by creating training materials and conducting user education sessions •         Monitor compliance with governance standards and regulatory requirements across platform processes •         Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives •         Track and communicate project status, risks, and dependencies to stakeholders Required Qualifications •         Bachelor's degree in Business Administration,