Learning Excellence Portfolio Lead – Customer Engagement Account Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Human Resources Job Sub Function: Learning & Instructional Design Job Category: Professional All Job Posting Locations: Horsham, Pennsylvania, United States of America Job Description: The Learning Excellence Organization Portfolio Lead – Customer Engagement Account Management will play a critical role in advancing enterprise learning priorities across Johnson & Johnson NA Innovative Medicines, with primary responsibility for the Account Management strategy, content health, and delivery of learning to teams across NA Innovative Medicine---specifically to account management teams. This individual will partner closely with the Portfolio Partner and cross-functional stakeholders to design, manage, evolve, and operationalize learning solutions that build account management skill and capability, strengthen the learner experience, and align with business needs. Success in this role requires a strong strategic and learning mindset, experience supporting large-scale learning initiatives, and the ability to lead through influence in a highly matrixed environment. The ideal candidate is future-focused, anticipates challenges before they occur, brings a solution-oriented approach to complex problems, and thrives amid constant change, ambiguity, and evolving business priorities.

Lead and develop the Learning Excellence portfolio strategy for the account management content and portfolio team across Johnson & Johnson NA Innovative Medicines, ensuring learning priorities, curriculum decisions, and portfolio investments align with leadership capability needs and business objectives. Serve as a Learning & Development subject matter partner, translating leadership needs, learner feedback, and business priorities into actionable learning strategies and scalable program enhancements. Maintain rigorous oversight of account management content integrity, instructional quality, learner experience, compliance expectations, and documentation standards within a highly regulated life sciences environment. Proactively identify and escalate learning program risks, stakeholder misalignment, learner experience issues, resource constraints, or implementation challenges that require cross-functional coordination or leadership attention. Represent the Account Management Portfolio Excellence team in governance discussions, stakeholder working sessions, cross-functional planning forums, and portfolio reviews, driving alignment and follow-through without direct authority. Support time-sensitive business and leadership requests related to the account management content, including launch readiness, rapid updates, large-scale deployment needs, change impacts, and post-implementation reviews. Contribute to the continuous improvement of Learning & Development practices by identifying opportunities to simplify, scale, modernize, and future-proof program design, governance, measurement, and ways of working. Build strong partnerships across matrixed teams by sharing knowledge, enabling peer collaboration, supporting onboarding, and promoting consistency across learning portfolios and leadership development