Head of Delivery - North Americas

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The Head of Delivery – NAMER is responsible for delivery execution, organizational leadership, operational governance, forecasting discipline, and management effectiveness across the North America Professional Services organization. This is a senior leadership role focused on improving execution quality, standardizing delivery practices, building scalable management processes, and developing high-performing delivery teams across the region. The Head of Delivery directly manages all Regional Professional Services Leads across North America and is accountable for the performance, effectiveness, and development of their respective teams. This role ensures consistent leadership standards, resource management, delivery quality, and operational excellence across the entire NAMER Professional Services organization. The Head of Delivery will partner closely with the Head of Professional Services – AMER and cross-functional leadership to ensure the organization operates with clear accountability, predictable delivery outcomes, strong leadership alignment, and operational rigor. This role is accountable for: Leadership and management of all Regional PS Leads and delivery teams across NAMER Delivery execution quality across NAMER engagements Forecasting accuracy, utilization performance, and capacity planning Delivery governance, escalation management, and operational reporting Adoption of standardized implementation methodologies Talent development, leadership effectiveness, and organizational scalability Organizational maturity and operational excellence Success in this role requires strong operational discipline, executive communication skills, people leadership experience, and the ability to drive accountability across multiple layers of management in a fast-scaling SaaS environment. Key Responsibilities Regional Leadership and Team Management Directly lead and develop all Regional Professional Services Leads across North America Establish clear performance expectations, management standards, and accountability frameworks across the leadership team Coach and develop Regional PS Leads to improve delivery performance, employee engagement, utilization management, and customer outcomes Drive consistency in leadership practices, team management, talent development, and performance management across all regions Partner with Regional PS Leads on workforce planning, succession planning, hiring strategies, and organizational design Ensure effective communication, alignment, and execution across geographically distributed delivery teams Foster a high-performance culture focused on customer success, accountability, collaboration, and operational excellence Delivery Governance and Execution Management Establish and enforce delivery governance standards across all active customer engagements Drive consistency in project execution, risk management, forecasting, staffing, and customer communication Implement