Senior Endpoint Engineer - Jamf

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Endpoint Engineer — JAMF Endpoint Management | IT End User Services ROLE OVERVIEW We are seeking a highly skilled Senior Endpoint & JAMF Engineer to join our global Endpoint Management / End User Services team. This role combines broad expertise in managing cross-platform endpoints (macOS, Windows, Ubuntu, iOS, Android) with deep specialization in JAMF and Apple macOS device management. You will design, deploy, and maintain enterprise-scale endpoint solutions, ensuring optimal performance, security, and user experience across 10,000+ devices worldwide. As a trusted subject matter expert, you will drive automation, AI-powered workflows, compliance, and integration initiatives, collaborating with Security, Identity, and Infrastructure teams to deliver secure, scalable, and user-centric endpoint environments at global scale.

Endpoint Engineering & Management •    Engineer, configure, and optimize endpoint environments across Windows, macOS, Ubuntu, iOS, and Android platforms. •    Manage enterprise MDM platforms including JAMF Pro, Microsoft Intune, Autopilot, Entra ID, and Active Directory. •    Lead endpoint patching strategies for OS and third-party applications, minimizing downtime while ensuring compliance. •    Champion ITIL-aligned process improvement, embedding AI and agentic automation to drive continuous operational efficiency. •    Serve as a subject matter expert during audits, incident response, and vulnerability remediation exercises. JAMF & Apple Ecosystem •    Architect, deploy, and administer JAMF Pro across a complex enterprise environment of 3,000+ macOS endpoints. •    Build automated workflows for device provisioning, application deployment, patch management, and compliance reporting. •    Develop and maintain scripts in Bash, Python, AppleScript, and PowerShell to extend and automate JAMF functionality. •    Manage JAMF configuration profiles, policies, smart groups, and operational dashboards. •    Partner with Security to enforce FileVault encryption, CIS benchmark hardening, and Zero Trust policy controls. •    Maintain Apple Business Manager (ABM/DEP), VPP licensing, APNs certificates, and MDM enrollment pipelines. AI, Agents & Endpoint Automation •    Design and deploy AI-assisted endpoint automation pipelines to reduce manual operational overhead and accelerate response times. •    Build and maintain autonomous agents (LangChain, AutoGen, or custom LLM integrations) to handle routine endpoint tasks including compliance checks, self-healing workflows, and incident triage. •    Integrate LLM APIs into endpoint tooling for natural-language policy authoring, log analysis, and intelligent alert summarization. •    Develop event-driven automation using JAMF Pro webhooks, Microsoft Power Automate, or custom Python/API pipelines to trigger remediation workflows without manual intervention. •    Evaluate and adopt AIOps platforms to predict device health issues, proactively surface compliance drift, and optimize patch scheduling. •    Define an AI automation roadmap for endpoint operations, establishing governance, testing, and rollback standards for agentic workflows. •    Continuously assess emerging AI tooling and agent frameworks for applicability to endpoint management use cases. Security & Compliance •    Integrate endpoint