Broker Support – Insurance (Service Specialist)

Clear career progression and mentoring, with ongoing training and development from experienced industry professionals. Hybrid working and global opportunities with Aon, a market-leading organisation focused on wellbeing, flexibility, and career growth. Varied and fast-paced role, combining client service, stakeholder management, policy administration, and problem solving.

At Aon, we are a leading provider of innovative solutions for global and corporate clients. Our team is committed to delivering exceptional services, enabling businesses to thrive in a dynamic international environment. As a market leader, we foster a culture of collaboration, diversity, and professional growth. Broker Support – Insurance We are seeking a proactive and customer-focused Service Specialist to join our Cyber Solution client support team. In this role, you will join a team of Client Managers and Client Executives with varied portfolios of national & multinational corporate clients, ensuring seamless support to both internal and external stakeholders and adhere to the highest standards of service delivery. The ideal candidate will be passionate about developing their insurance career and committed to delivering excellence in client service. We value individuals who are proactive, customer-focused, and eager to contribute to a high-performing team supporting both internal and external stakeholders. This is a hybrid role with the flexibility to work from home and from our Aon office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Your day will be busy with a focus on client servicing which will be the key to your success!

Provide administration support to our Account Brokers regarding client insurance/risk needs Support end-to-end policy lifecycle activities (pre-renewal, renewal and post-renewal), including quotes, claims history, endorsements, certificates of currency, renewals, cancellations and invoicing. Act as a contact for cyber clients, managing day-to-day queries and providing informed, solutions-focused service. Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements. Prepare, lodge, and invoice insurance policies in an accurate and timely manner Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers Enhance the client experience through outstanding customer service How this opportunity is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us. Skills and experience that will lead to success To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills. Our ideal candidate will relate to the following: Excellent attention to detail Strong verbal and written communication, and problem-solving skills Ability to work in a close team environment Ability to work within tight timeframes Familiarity with Microsoft Office 365, Email systems, Teams and Google Drive Ability to work independently and proactively without supervision being curious, highly motivated and engaged This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure