Service Ops Analyst

Service Ops Analyst This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition: Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. How you will make your mark: Supports sales processing activities and process improvement for an assigned area, account or process Supports services renewal quoting Demonstrates capability and understanding of requirements in all areas of sales processing Develop client interaction and negotiation skills Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries Communicates analysis results to internal stakeholders implements specified changes to processes or tool to improve performance and increase customer satisfaction About you: Bachelor's degree in Business Management or equivalent Typically 4-6 years experience Knowledge and Skills: Experience implementing policies, processes, and analytics methods to support client sales processing Ability to apply analytical, statistics and problem solving skills. Understanding of business and sales processing tools, systems and practices Familiarity with reviewing and interpreting client agreements Strong written and verbal communication skills Strong English communication skills Ability to effectively communicate sales processing plans, proposals, and results and negotiate options Background in order to cash Experience working with CRM Experience working with SAP systems What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here.