Receivable Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.     Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. Dow has an exciting opportunity for Receivable Specialist , located in São Paulo, Brazil. About you and this role You will work closely with other sub-functions in the Invoice to Cash organization to deliver exceptional service to customers and maintain profitability for Dow. This role is integral to the success of the Company and business specific cash flow objectives as well as achieving key enterprise targets such as Percent Current Receivables and Days Sales Outstanding (DSO). For the role of Receivable Specialist it is important to have a good insight in your customers portfolio and payment behaviors. It is critical to build up a good connection with your customers as well as your internal stakeholders in Invoice to Cash, Customer Service and our Commercial and Finance team, to be able to tackle any incoming issue or query in a timely, constructive, and effective manner. You show yourself to be proactive to ensure the best customer experience.

Responsible for being customer A/R main point of contact. Leads near due and past due collection activities. Influences customer payment behaviours. In depth customer account knowledge. Active member of account teams. Leads A/R improvement projects specific to customer account activities. Focal points for ECC product testing. Manages account reconciliation including but not limited to offsets, and sales adjustments. Investigates and resolving discrepancies. Resolves credit blocks. Collaborates with Credit, business partners and other l2C teams including escalation. Utilizes payment receipt and handling work processes. Adheres to compliance requirements for SOX and legal Additional activities, including but not limited to tax certificate updates, web portal review and update, document retrieval, and customer contact information updates .

Bachelor’s degree in accounting, Finance, Business Management and Business Administration degrees is preferred. 5 years of working experience (I2C, Customer service will be preferred), with SAP knowledge Proficiency in MS tools is expected. Fluent in English and Spanish - spoken and written. Your Skills: Accounts Receivable Collection. Collaborative Communications. Customer Service and Customer-Oriented Refunds. Accounting System. Account Analysis. Generally Accepted Accounting Principles (GAAP). To apply: Sign in or create your account. Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply. Benefits – What Dow offers you   We invest in you.    Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.   Here are just a few highlights of what you would be offered as a Dow employee:  Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.  Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.  Competitive retirement program that may include company-provided benefits, savings opportunities, financial