Group Manager, Software Engineering

Job Title: Group Manager, Software Engineering Job Description Technical Products and Services (TPS): We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a dynamic Group Manager of Software Engineering to lead engineering teams for our Generative AI product group. As a Group Manager in Software Engineering at Concentrix, you will lead dynamic teams of software engineers. Your role will be pivotal in driving the development and implementation of cutting-edge Generative AI software solutions while leading our cross-functional teams of backend, frontend, and QA engineers.

Lead the charge in achieving technical excellence across the development stack, ensuring the architectural integrity and innovation of our platform. Mentor and inspire high-performing teams, cultivating a culture of excellence, ownership, and an agile mindset. Empower team members to consistently achieve meaningful results and add business value. Establish clear goals and growth pathways, promoting a culture of accountability and innovation within the team. Oversee the complete development lifecycle of key features and enhancements, from ideation to deployment, ensuring timely and quality delivery. Enhance collaboration by aligning priorities and optimizing resource allocation to consistently meet project milestones. Proactively manage project execution by monitoring progress, identifying risks or bottlenecks early, and implementing strategic solutions to maintain team momentum. Promote the use of emerging AI tools to boost productivity in development and QA processes. Drive cross-functional synergy by facilitating effective collaboration among engineers, DevOps, and key stakeholders for seamless integration and rapid product delivery. Act as a trusted liaison, bridging the gap between technical complexities and business objectives, translating them into actionable insights for all teams. Foster a culture of openness and empowerment through knowledge sharing, transparent communication, and shared accountability.

Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Over 10 years of experience as a senior engineering manager leading frontend,