Associate Director, Salesforce Technical Architect

General Summary: The Salesforce Technical Architecture & Strategy Lead plays a pivotal role as a cornerstone of our Data, Technology, and Engineering (DTE) team. This role is instrumental in driving the success of the Cystic Fibrosis (CF) patient services platform built on Salesforce, which integrates critical capabilities to support our patient support teams.   As a key leader, you will collaborate with cross-functional teams, design and implement cutting-edge solutions, and ensure the seamless operation of our Salesforce platform. Your expertise will directly impact our ability to deliver life-changing therapies to patients, while maintaining the highest standards of quality, compliance, and innovation. This is an opportunity to lead transformative projects, contribute to AI-driven initiatives, and shape the future of healthcare technology at Vertex Key Duties and Responsibilities: Lead platform architecture, strategy and technical initiatives for Mosaic (Salesforce-based technology) for our small molecule businesses, starting with CF and working closely with our Kidney team. Define, manage and optimize DevOps framework / delivery operating model for CF and scaling to other disease areas like Kidney Drive our call center implementation and ensure cross-disease area architecture considerations Understand system architecture and technical needs, create, analyze, and validate detailed architectural, functional and technical specifications, facilitate architecture and design sessions with cross functional and development teams to define and align on the solution, systems architecture, design, and other SLC deliverables. Leverage strong communication and analytical skills, technical expertise to understand, document, assess, and drive technical architecture/design needs to accelerate process enhancement and operational efficiencies. Providing input to strategic direction, contributing to the development of roadmaps to achieve the long-term and short-term capability needs of the patient services business Achieve high stakeholder satisfaction and engagement levels across various levels of leadership within the organization. Participate in reviewing, planning, testing, and implementing regularly scheduled both internal and vendor releases/upgrades. Partner with offshore team members, functions, QA stakeholders, and IT peers for platform support, as well as enhancements and projects. Develop collaborative relationships with peers in IT, Quality, Vendor partners, and other teams to help design, develop, enhance, and deliver solutions that meet business goals and objectives. Facilitate release management and production release schedule in coordination with cross-functional partners and other platform teams Lead platform communications (e.g. status reporting, downtime, releases) to all stakeholder groups Serve as Operations SME for enhancements, software upgrades, implementations, and integration projects, providing product and GxP expertise Responsible for risk and mitigation management to ensure high quality, on-time delivery Proactively champion, educate, and enhance delivery practices to introduce process efficiencies Manage CI/CD pipeline and software development capacity across teams Provide input into budget/forecasting estimates and resource allocation Coach and lead Vertex colleagues and onshore/offshore managed service providers Required Experience: 5+ years of relevant work experience Functional/Technical knowledge in Cell and Gene Therapy, Patient portal, Chain of Identity, Capacity Planning, and related supply chain systems Experience in Salesforce platforms Experience in Patient and/or Product Scheduling Experience with Salesforce Agentforce and other AI automation tools Biotech or Pharmaceutical Industry Experience Experience working with SaaS solutions and vendors Experience handling GxP systems and security requirements including Disaster Recovery, Backup & Restore, Data Retention and Archival