Healthcare Associate

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Healthcare Associate

Cebu City

Cebu

8/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏

Handle inbound and outbound calls according to defined quality, standards, policies and procedures Deliver excellent customer service and ensure customer satisfaction in all calls Ensure accurate documentation of each call Attend to customer queries, concerns and complaints and provide first time call resolution Escalate calls to proper parties following proper protocols Ensure compliance to all company policies and procedures Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer information confidential and secured ͏

Skills Required

Customer service orientation Excellent English communication skills (verbal and written) with neutral accent Active listening skills Computer and keyboard skills (working knowledge of PCs e.g. MS Office) Teamwork Reasonable