Hotline Technical Advisor

The IMG TAC Advisor role is crucial in reviewing and promptly responding to dealership

technical queries to minimize vehicle downtime. This position involves providing valuable data to

the SEO, downstream, and Technical Training teams regarding product and process-related

field concerns, thereby enhancing service quality. Responsibilities include full ownership of

market TAC metrics, transforming critical concern data for cross-functional teams, analyzing

cases of 'Not Fixed Right First Time' (Not FIRFT) to identify causes, and communicating findings

to Field Service Engineers (FSEs). The role also emphasizes leveraging modern technology,

called SWIS (See What I See) and resources