IT Trainer

We are seeking an experienced IT Trainer to join our team. The IT Trainer is responsible for assessing learning needs and designing, delivering, and evaluating technology enablement programs that build user confidence, improve productivity, and encourage effective use of Firm approved applications, tools, and technology-enabled processes. This role supports attorneys and professional staff across the Firm through onboarding, instructor-led and virtual learning, application-specific demonstrations, floor support, digital content, and targeted enablement for new systems and major technology initiatives. The ideal candidate combines strong technical proficiency, instructional design expertise, excellent communication skills, and a customer focused approach. This individual must be able to translate technical concepts into clear, practical learning experiences for diverse audiences and skill levels. The IT Trainer partners closely with IT Training leadership, Application Services, IT Delivery, IT Communications, Service Desk, Product Managers, Business Analysts, and business stakeholders to ensure learning initiatives align with business needs, project timelines, user readiness goals, and Firm priorities. The IT Trainer also maintains current materials, develops role-based learning paths, gathers feedback, and measures program effectiveness to promote continuous improvement and sustained use of Firm technology. JOB DUTIES & RESPONSIBILITIES Training Delivery : Deliver engaging, practical, and effective training sessions, classes, and/or workshops in-person and remotely for newly hired and existing personnel in all offices. Conduct application specific demonstrations, hands-on workshops, office hours, and targeted learning sessions for Firm approved applications and technology tools. Assess training needs through surveys, interviews, stakeholder discussions, ticket trends, user feedback, project requirements, and consultation with managers. Provide training, desk-side support, floor support, and post-go-live reinforcement for Firmwide software deployments and major technology initiatives. Collaboration : Work closely with IT Training leadership, application support teams, Business Analysts (BAs), Product Managers, IT Delivery, IT Communications, Service Desk, and business stakeholders to ensure training programs align with business needs, project timelines, adoption goals, and organizational objectives. Curriculum Development: Develop and update training materials, manuals, documentation, quick tips, best practice guides, FAQs, and role-based learning resources to keep content relevant and up to date with current Firm processes and technology standards. Create “How To” training videos and digital learning content as needed. Knowledge of Camtasia, Snagit, Adobe Premiere, WellSaid, learning management systems, and similar training technologies is a plus. Troubleshooting : Provide troubleshooting techniques, coaching, and practical guidance to Firm personnel to help them resolve common technology issues efficiently. This includes practical demonstrations, hands-on problem-solving sessions, and the development of troubleshooting guides and support resources. Quality Assurance: Monitor and evaluate the effectiveness of training programs through feedback, attendance, learner confidence, completion data, assessments, support trends, and other available metrics. Implement improvements as necessary. Research, test, and validate Firm-approved software for desktop and/or mobile devices as required. Perform other duties as assigned EDUCATION Associate’s degree in information technology, Education, Instructional Design, Business, or a related field, or equivalent working experience.

5+ years of experience in technology enablement, learning and development, instructional delivery, or a similar role Strong knowledge of Microsoft Office and Microsoft 365 applications, including Word, PowerPoint, Excel, Teams,