Customer Experience Data Intern

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Job Title: Customer Experience Data Intern Company: Prologis Do you want to play a role in global commerce? Are you seeking practical experience to supplement your academic pursuits?   The Prologis Summer Internship Program offers students of diverse educational backgrounds the opportunity to secure work experience within their field of study. Over a course of 10–12 weeks, our interns collaborate on significant projects that impact Prologis’ business landscape. Students have opportunities to interact and connect with company leaders and build workplace acumen through seminars and Q&A sessions. Regardless of their assigned departments, interns have access to local market tours to better understand Prologis’ business and how their summer contributions impact the end product.   Prologis seeks undergraduate and graduate interns who are passionate about kickstarting their careers while helping advance our industry-leading work across the organization.   A day in the life   As a Customer Experience intern, you will support a pilot that uses agentic AI to organize and analyze customer feedback and operational data. You will test tagging logic, validate AI-generated outputs, and surface customer themes and trends for Customer Experience partners. You will also analyze survey data and research customer experience practices outside Prologis, then help share findings through dashboards or visual summaries. Your work will inform recommendations on whether and how the pilot can scale, while exploring new ways to collect customer feedback.   Key responsibilities include:   Support a pilot using agentic AI to tag and analyze customer feedback and operational data, producing clear, actionable insights.   Test and refine tagging logic, validate AI-generated outputs, and identify key themes and trends.   Document findings and recommendations to help determine how to scale the approach.   Analyze survey data and conduct external customer experience research.   Explore new ways to collect feedback and create dashboards or visual summaries for business partners .   Building blocks for success   Required:   Currently enrolled in an undergraduate program as a rising sophomore, junior, or senior, or currently enrolled in a graduate program.   Experience using Microsoft Office applications, especially Excel, and familiarity with Qualtrics survey platform   Clear verbal and written communication skills.   Ability to review information carefully, identify relevant findings, and communicate them clearly.   Attention to detail and commitment to professionalism and integrity.   Curiosity and a strong desire to learn and grow.   Collaborative team player who contributes to a supportive team environment.   Preferred:   Coursework or project experience in customer experience, customer or market research , survey analysis, business, or data analytics.   Coursework or project experience summarizing qualitative or quantitative feedback or conducting research to identify customer themes.     Experience creating dashboards, charts, or other visual summaries of data.   Coursework or project experience using AI to categorize, analyze, or summarize information.   Creative mindset and openness to taking on new challenges.   Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound