Staff Product Designer

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We’re looking for a Staff Product Designer to join our Foundations team, which is responsible for the systems, patterns, and surfaces that help us build consistent, high-quality experiences. You’ll play a leadership role in shaping and evolving Jobber’s design system across our entire product suite on multiple platforms. In an evolving age of AI design and development, you will help establish new ways to think about how people and tools incorporate design system ideas into their work. You’ll lead major projects and initiatives that raise design standards across the company, improving consistency and team velocity. Our team collaborates closely with designers, product managers, and engineers across the company. You’ll work at the intersection of design, engineering, and systems thinking to help other teams build better experiences, faster, and to turn people’s good ideas into great experiences that are easier to build and ship, and that endure over time. In this role, you will: Lead design system initiatives to create systems of components and product-level interaction patterns that scale across platforms Be the steward of Jobber’s brand and experience principles, helping to foster thoughtful, high-quality visual and interaction design across the company Identify gaps in the system and proactively drive solutions that improve consistency and usability at scale, and raise the bar for UX quality Define and evolve governance models, contribution processes, and best practices Partner closely with Engineering leaders to raise implementation quality across the company, and to improve how we incorporate system best practices into AI-backed design and development tools and workflows Collaborate regularly with other designers and embed in product teams to support system adoption, share best practices, and to inform system iteration Steer UX quality initiatives and roadmap planning to improve visual design, interaction design, accessibility, usability, and performance Mentor others to build a strong culture of collaboration, feedback, and continuous improvement To be successful, you should have: A portfolio demonstrating your design craft, systems thinking, and measurable impact on product quality or team efficiency 5-10 years experience designing and evolving design systems, including work on major initiatives like system redesigns or creating new products A track record of leading complex projects or initiatives that improved design consistency and quality across an organization Deep expertise in interaction design, UI patterns, and visual design Deep understanding of accessibility standards across platforms Expertise collaborating closely with engineers and