Technical Account Manager - Hospital (m/f/d)

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Be the technical partner our hospital customers trust As Technical Account Manager - Hospital , you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals—ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes. 🚀 Your Daily Business - No two days are alike Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders Maintain a technical account plan for every customer, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves Lead release pre-briefings and technical reviews, helping customers assess the impact of changes across systems before they affect clinical operations Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness 🤝 Your Skillset - What you bring to the table Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus Strong communication skills across technical, clinical, and executive audiences, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus 🌱 Growing together - what you can expect at voize We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people Become a co-creator of our success with stock options We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, access to learning platforms such as Blinkist and Audible, and free language courses You decide when