Associate Solutions Engineer | Healthcare

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Deeply understand our product, customers, and how they work best together: How we onboard clients and translate their preferences into our system’s settings. How our integrations work with client telephony, EHR and PMS systems. How our clients’ businesses work and how issues they report impact their operations. Provide excellent, customer-obsessed support to our clients: Communicate with clients quickly, clearly, and professionally to understand their issues and the business impact they’re causing. Resolve issues through thorough investigation and provide empathetic, over-the-top, extra-mile customer service during that process. Prioritize your time according to the issue's impact on our clients’ businesses. Advise clients on best practices for configuring and interacting with their AI Assistant. Investigate and document product issues: Investigate issues' root cause and impact using SQL queries, logs, and other data sources. Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it. Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members Requirements 0-3 years of experience in similar role or field Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience Bias towards data-driven decision-making and analytical skills Ability to break down complex technical concepts and communicate them clearly to both technical and non-technical audiences Demonstrated problem-solving skills and comfort working with ambiguous or open-ended problems Experience in a customer-facing role is a plus Willingness to work in person at our office 5 days a week Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Nice to haves include Computer Science degree, bootcamp certificate, or equivalent Experience building projects using low code / no code tools such as Retool Advanced knowledge of Google Sheets or Excel Familiarity with DataDog or other similar event-logging software Familiarity