IT Engineer

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

As an IT Engineer, you'll lead the design and evolution of our cloud-first IT environment, building scalable, secure, and highly efficient systems that support the entire organization. You’ll partner closely with cross-functional teams to implement modern IT solutions, strengthen our security posture, and drive operational excellence through automation, AI-powered agents, workflow design, and thoughtful system integration. You’ll help identify opportunities to eliminate repetitive manual work, improve how our core platforms connect and operate, and serve as a technical bridge between IT and software engineering teams. We value proactive problem solving, technical leadership, an automation-first mindset, and a security-first approach, and you’ll play a key role in shaping our internal standards, integrations, and IT strategy.

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms

• Design, build, and operate workflow automation across the IT landscape using platforms such as Okta, Serval, and related iPaaS tooling.

• Build, maintain, and manage the end-to-end lifecycle of AI-powered agents and automations that streamline IT workflows, shift routine requests to self-service, and remain reliable, monitored, and auditable.

• Engineer and manage integrations between core systems (Okta, Google Workspace, Slack, HR/finance platforms, and engineering tooling) using REST APIs, webhooks, and SCIM.

• Manage API integrations across IT systems, including authentication, security, monitoring, and lifecycle management.

• Partner closely with software engineering teams to align on shared services, developer tooling, integrations, and standards.

• Build joiner-mover-leaver (JML) and birthright access automation, with appropriate guardrails and audit logging for SOX- and PII-scoped systems.

• Analyze ticketing and operational data to identify repetitive tasks suitable for automation and prioritize opportunities for implementation.

• Apply a security-first mindset to everything you build, following least-privilege principles and partnering with Security to keep automations compliant.

• Develop and maintain clear documentation, runbooks, and integration standards so automations are maintainable and knowledge is not siloed.

• Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions.

• 5+ years of experience in IT engineering, systems administration, or a related role in a cloud-first environment.

• Proven experience designing, building, and managing integrations across SaaS platforms using REST APIs, webhooks, OAuth, and SCIM.

• Hands-on experience with low-code/no-code AI and automation tools and iPaaS platforms (e.g., Okta Workflows, Serval, Workato, Zapier, or equivalent).

• Experience building or integrating AI agents and bots

• Experience managing Okta, Google