Commercial Product Operations Manager

Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food. We build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps from landfill-bound waste into valuable resources, including chicken feed. Tens of thousands of Mill’s residential food recyclers are already helping households divert millions of pounds of food scraps every year, paving the way for our upcoming launch of Mill Commercial—the industry’s first end-to-end solution for managing, understanding, and preventing food waste in commercial environments (e.g. grocery, restaurants, food services). At Mill, we are passionate about building easy-to-use, beautifully designed technologies that keep food in the food system and out of landfills.

Are you someone who thrives in an environment where physical hardware meets high-stakes operational challenges? Have you executed complex new product introductions (NPI) or scaled infrastructure solutions across commercial business footprints? Have you coordinated activities across multiple customers simultaneously?

As the Commercial Launch & Deployment Manager, you will serve as the tactical execution lead for Mill’s commercial launch and expansion. You will work closely with our Head of Deployments and the Operations team to transition our business from initial commercial pilots to full-scale enterprise operations. This is a fast-paced operational orchestration role designed for an exceptional, detail-oriented leader.

1. Site Readiness & Launch Program Management

• Help to develop, iterate and support the "Mill Commercial Site Readiness Checklist" and launch playbooks across heterogeneous commercial kitchen, grocery and other food service configurations

• Build and maintain the integrated master launch schedule for all customers bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams.

• Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths to ensure hitting committed deployment schedules.

2. Vendor Management & Third-Party Orchestration

• Manage third-party vendors needed for successful deployments.

• Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are rigorously maintained through installation phases.

• Audit vendor performance, ensuring work conforms to Mill's standards, technical specs, and partner-specific security or access requirements.

3. Partner Success & Sustaining Operations Hand-off

• Partner deeply with the commercial account team to translate complex technical workflows into simplified, high-adoption standard operating procedures (SOPs) for grocery kitchen staff.

• Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks optimized for high-turnover service environments.

Who You